Course Description

Diploma in Office Admin and Receptionist Training – Level 4 Certification

Study 365


The Diploma in Office Admin and Receptionist Training – Level 4 is ideal for aspiring office administrators and receptionists to further their vocational training, change their career path or refresh their knowledge. Office management and receptionist training are competitive components in the job market and the more qualified you are in this field the better opportunities you will have to find your dream job role. The course will equip you with the appropriate skills and understanding on managing office administration efficiently. Additionally, the course will focus on Receptionist training in order for you to be able to perform reception duties effectively. As two components that are central to the overall success of an organisation, you play an important role. An office administrator must be a high performing individual able to meet your day to day duties with ease.

The course will cover key topics such as administrative procedures, telephone etiquette, business writing, time management and business succession planning. You will gain the competency to perform your tasks in a confident manner, while ensuring the office runs smoothly and is a well-functioning entity.

The Diploma in Office Admin and Receptionist Training – Level 4 is an in-depth course that will equip you with the tools and knowledge to work effectively in the workplace, prioritise your tasks, encourage your employees and achieve common organisational goals. 

Course Curriculum

1: Need of Administrative Procedure

2: Effective Administrative Support Skills

3: Aspects of Phone Etiquette

4: How to enhance business writing skills

5: Effective Time Management

6: Manage organisational meetings

7: Taking meeting minutes effectively

8: What is Business Succession Planing

9: Understanding the communication strategies

10: Dealing with unhappy customer

11: Organisational Skills Development

12: Good Business Ethics for the organisation

Learning Outcomes

  • Learn the role and responsibilities of administration and HR training.
  • Become competent in administrative and reception duties to keep the office functioning smoothly.
  • Motivate your team and give them the right tools to achieve common goals.
  • Learn about telephone etiquette and how to respond to a difficult customer.
  • Apply office administration best practices to ensure the overall success of an organisation.
  • Learn business writing techniques, meeting management and taking meeting minutes..
  • Become qualified in office management work within an organisation with room for progress and career advancement. 

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course.  The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

  • Office Administrators and Administrative Assistants
  • Receptionists
  • Individuals who are temporarily employed and want to gain administrative skills
  • Anyone who wants to learn more about Administration and Receptionist training and further their career

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared. 


Upon the completion of this course, you will be awarded the Level 4 Diploma in Office Admin and Receptionist Training by The Quality License Scheme. The Certification will also include the summary of units learned. Each unit will include the specificities studied. You will gain a professional qualification and be viewed as a marketable candidate by potential employers who will recognise your skills and commitment demonstrated while following this course.

Course Code: QLS-04960

Awarding Body

The Quality License Scheme is a leading national awarding body renowned for its extensive range of industry-standard accredited vocational qualifications. The Quality License Scheme is Ofqual regulated and have an established reputation for cultivating high-quality and diverse skills and knowledge. They are committed to developing and awarding qualifications that showcase skills for employment. The Quality License Scheme was established in 1998 and thousands of learners qualify for their vocational trainings each year. They offer a wide range of qualifications that cover multiple sectors and industries. They have a simplified process and learners are guaranteed to receive excellent value for money. The Quality License Scheme ensures their partners receive the best possible service.

Others jobs you can get

  • Executive Assistant
  • Personal Assistant

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Eligible for a NUS discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Course Code S 0968
College Name Study 365
Course Category Administration, Business
Course Type Online Learning
Course Location Athlone, Westmeath, Ireland
Course Fee 119
Course Duration 365 Days
Entry Requirements • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT. • A recognised qualification at level 3 or above in any discipline.
Career Path • Office Administrator – £17,477 per annum • Administrative Assistant – £16,926 per annum • Receptionist – £16,271 per annum
For information about Study 365, please visit our college page on by clicking here.

Course Provider

Study 365

New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom, Cavan, United Kingdom

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Study 365
New Broad Street House, 35 New Broad Street, London. EC2M 1NH, United Kingdom
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