Course Description

Customer Service Course

Global Edulink

A qualification like this will dramatically improve your CV and make you much more employable.

This Customer Service course will enable you to develop knowledge and skills in key areas, such as: delivering customer service, customer retention, resolving customer problems, business principles, and managing own performance and professional development.

This qualification is aimed at those already working in a wide variety of customer service settings, such as: hotels, banks, contact centres, restaurants and retail outlets.  Learners will typically have responsibility for organising the delivery of customer service, resolving customer problems, managing team performance etc.

Customer service impacts on all occupational sectors and this qualification could lead to a wide range of jobs in customer service, including:

  • Contract Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel Manager

Sales Manager

 Who is this course for?

  • This qualification is suitable for learners aged 16 and above, giving the opportunity to develop the skills and knowledge needed to deliver customer service in a range of industries and contexts
  • This qualification is aimed at those already working in a wide variety of customer service settings such as hotels, banks, contact centres, restaurants and retail outlets
  • The qualification is a competence based qualification and is suitable for a wide range of candidates in employment who wish to enhance their career prospects

Course Description:

This Customer Service Essential Training course is comprehensive and is designed to cover the key areas listed under the curriculum. This course has been designed for 30 guided learning hours

Course Curriculum

  1. Customer service principles
  2. Customer service essentials
  3. Setting customer service goals & objectives
  4. Communication skills for customer service
  5. Customer service techniques
  6. How to manage customer service team
  7. Improving your customer service leadership
  8. Leading customer service team
  9. Team working and team building
  10. Handling customer complains
  11. How to work with unhappy customers
  12. How to gain back lost customers
  13. Telephone techniques
  14. Telephone etiquette
  15. Telephone customer service
  16. Power of telephone courtesy
  17. Internal customer service
  18. Customer service at call centres

Method of Assessment:

At the end of the course learners will also take online multiple choice question assessment tests. This online multiple choice question tests are marked automatically so you will receive an instant grade and know whether you have passed the course.


Successful candidates will be awarded certificate for Customer Service Essential Training. 

Benefits you will gain:

By enrolling in this course, you’ll get:

  • High-quality e-learning study materials and mock exams.
  • Tutorials/materials from the industry leading experts.
  • Includes step-by-step tutorial videos and an effective, professional support service.
  • 24/7 Access to the Learning Portal.
  • The benefit of applying for NUS extra Discount Card.
  • Recognised Accredited Qualification.
  • Access Course Content on Mobile, Tablet or Desktop.
  • A study in a user-friendly, advanced online learning platform.
  • Excellent customer service and administrative support.

Course Code 1203
College Name Global Edulink
Course Category Business
Course Type Online Learning
Course Qualification CPD
Course Location Ireland
Course Fee 67.00
Course Times All delivered through a system that you will have access to 24 hours a day, 7 days a week for 365 days (12 months).
Title of Awarding Certificate in Customer Service Essential Training.
Entry Requirements This course is available to all students, of all academic backgrounds. However, a sound educational background or some experience in customer service would be an advantage Learners should be ages 16 or over to undertake the qualification Good understanding of English language, literacy, numeracy and ICT are required to attend this course
Career Path Customer Service Team Member , Customer Service Supervisor , Contract Centre Supervisor , Customer Service Team Leader , Customer Relations Advisor , Hotel Manager , Customer Service Manager ,
For information about Global Edulink, please visit our college page on by clicking here.

Course Provider

Global Edulink

CityPoint, 1 Ropemaker Street, London, EC2Y 9HU, Dublin, United Kingdom

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Global Edulink
CityPoint, 1 Ropemaker Street, London, EC2Y 9HU
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