Course Description

CIEH Serving the Allergic and Food Intolerant Customer

1 Training

CIEH Serving the Allergic and Food Intolerant Customer


Food allergic reactions are mostly unpleasant, however, in the UK alone there are between 5 and 15 fatalities every year. These statistics should have people in the food service industry worried and want to acquire in-depth knowledge on serving the allergic and food intolerant customer. The new allergen rules were introduced on December 2014. The rules state that allergen information should be displayed by the suppliers. If individuals working the food services industry want to understand more about allergens and food intolerance the Allergic and Food Intolerant Customer course is a perfect course. Learn about allergies and its impact on food labels.

Serving the Allergic and Food Intolerant Customer course will give learners a thorough understanding of the risks food allergies pose, how to identify food allergens, how to manage food allergens, and respond to customer inquiries on food allergens.

It is vital that allergy information should be displayed at every instance as this is a precautionary measure taken of how to keep the customer safe. Serving the Allergic and Food Intolerant Customer course is helpful as it will give learners a comprehensive understanding of the best practices of safely serving food allergic customers.

Course Curriculum Total Units : 18
1: Allergy awareness
1.1 Introduction
1.2 Food allergies and intolerance
1.3 Symptoms
1.4 Regulated allergens
1.5 Benefits of allergy awareness
1.6 Summary
2: Understanding pre-packed food labels
2.1 Introduction
2.2 Old and new labels
2.3 Allergy advice statements “Free from…” foods
2.4 Allergy alerts
2.5 Summary
3: Serving non packed food
3.1 Introduction
3.2 Providing allergen information
3.3 Creating an ingredients list
3.4 Avoiding cross contamination
3.5 Serving customers with food allergies
3.6 Dealing with an allergic reaction
3.7 Summary

What will I learn?

Learn how to define a food allergy.
Learn the difference between food allergy and food intolerance.
Learn the symptoms of a food allergy reaction.
Learn the protocol to notify in case of food allergic reaction.
Learn best practices for serving food allergic guests.
Have an understanding of how non-packed and pre-packed foods are labelled.

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Who is this Course aimed at?

Managers of food services
Food safety policy managers
All food handlers in retail
Anyone who wants to further advance their knowledge in allergens and allergies and food intolerant customers

Method of Assessment

At the end of the Serving the Allergic and Food Intolerant Customer you will be evaluated through an online multiple choice exam. In order to complete this program successfully and gain your professional qualification.


Those who successfully complete the course will be awarded the Serving the Allergic and Food Intolerant Customer by the Chartered Institute of Environmental Health. It will make you valuable to employers, and your motivation at gaining new skills will be recognised.

Awarding Body

CIEH (The Chartered Institute of Environmental Health) has been supporting professionals since 1883 and an awarding body for the environmental health sector. CIEH has been instrumental in developing several environmental standards in the public and health sectors contributing greatly to the overall wellbeing on a global scale. They set a high standard of improving public health and influencing policy. They provide educational opportunities and training for environmental health professionals working across the public and private sectors. It is with a vision to provide and support a healthier, cleaner and safer environment for all.

Other Benefits

Written and designed by the industry’s finest expert instructors with over 15 years of experience
Repeat and rewind all your lectures and enjoy a personalised learning experience
Gain access to quality video tutorials
Unlimited 12 months access from anywhere, anytime
Save time and money on travel
Learn at your convenience and leisure
Eligible for a TOTUM discount card
Free Career Support Service
25% Discount on personal Statement and covering letter writing service
Free Access to Over 150 courses for 2 days (48 hours)
Free access to course before you purchase (For selected courses only)


College Name 1 Training
Course Category DO NOT USE THIS - Health & Safety, Food Safety, Health & Safety
Course Type Online Learning
Course Location Dublin, Ireland
Course Fee 25
Entry Requirements The course is suitable for all levels of employees and managers who serve customers Anyone with an interest in food intolerance Individuals working in the food service industry
Career Path Project Manager – £38,184 per annum Operations Supervisor – £24,858 per annum Team Leader – £24,189 per annum
For information about 1 Training, please visit our college page on by clicking here.

Course Provider

1 Training

63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom

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1 Training
63/66 Hatton Garden, 5th Floor, Suite 23, London. EC1N 8LE, Dublin, United Kingdom

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