The Irish Academy of Public Relations invite you to attend a Free Masterclass: Taking the Steam Out of the Kettle – Navigating Difficult Interactions on Thursday, January 25, 2024 · 4 – 5pm.
Free Masterclass: Taking the Steam Out of the Kettle – Navigating Difficult Interactions
Register here
Embark on a transformative 60-minute masterclass that explores the intricacies of customer communication. Led by an industry expert, this session focuses on identifying diverse customer profiles and delves into effective communication strategies tailored to individual needs. Gain insights into the unique challenges presented by various platforms, including social media, chat, and phone interactions, and acquire practical tips and tricks to overcome them.
The Irish Academy of Public Relations was formed in 1991 by Ellen Gunning, the PR consultant, author, and broadcaster. In the early years (1990s) the Academy taught PR & journalism courses at University College Dublin (UCD), University College Cork (UCC) and Galway Mayo Institute of Technology (GMIT).
As we grew, we expanded our range of courses to encompass a wide scope of communications topics and expanded our network of partners to evening classes in Irish colleges, the e-Learning Academy in Greece, Dorben Polytechnic in Nigeria, and Orient Planet Academy in the United Arab Emirates. We have graduates in 53 countries around the world and tutors across 3 continents.
Currently, we offer a range of Professional Diploma & Certificate courses, a suite of Online Continuing Professional Development courses, and training for the Corporate & NGO sectors.
For more information, view our courses listed below in Nightcourses.com’s Course Finder.
