Course Description
Effective Customer Service Skills
Alison
Learn insider tips and customer service skills in this free online course to provide superb customer service delivery. Quality customer service can make a difference between an organisation being profitable and making losses. This is because people’s opinions of your company’s brand are defined by customer experience. In this course, learn why effective customer service provision plays such a crucial part in the success of a business. You will learn the skills involved in dealing with customers and the role of statutory bodies with guidance in best practices.
Online Course
| Course Code | 4839 |
| College Name | Alison |
| Course Category | Business |
| Course Type | Online Learning |
| Course Qualification | CPD Certificate |
| Course Location | Online Course |
| Delivery mode | |
| Course Fee | Free |
| Course Duration | 1.5-3 hours |
| Entry Requirements | Like all courses on the Alison Free Learning platform this is a free, CPD-accredited course. A Graduate can choose to buy a certificate or diploma upon successful completion of a course, but this is not required or necessary. At Alison we believe that free education, more than anything, has the power to break through boundaries and transform lives. Alison is the world’s largest free online empowerment platform for education and skills training, offering over 5000 CPD accredited courses and a range of impactful career development tools. It is a for-profit social enterprise dedicated to making it possible for anyone, to study anything, anywhere, at any time, for free online, at any subject level. Through our mission, we are a catalyst for positive social change, creating opportunity, prosperity, and equality for everyone. |
| Career Path | In This Free Course, You Will Learn How To • State the principles of customer service within an organisation • Discuss the necessary level of quality of a company’s product and service using the British ‘Standard Code of Practice for Customer Service’ • Distinguish the difference between ‘consumer’ and ‘customer’ • Describe the consumer attitudes or expectations and ways to measure and explore this through surveys and questionnaires • Recognise the role of emotional connectivity in marketing products and services to customers • Describe the role of customer relationship management • Identify the positive behaviours involved in delivering service excellence as well as potential derailers • Recall how to manage timely responses and to manage the stress of pressure and negativity • Recognise the importance of teamwork in providing effective customer service • Explain how to create a win/win scenario for customers without violating policy or legislation • Outline the verbal and written communication procedures in handling complaints with practice • Analyse how auditing requirements will impact customer data management and the value-add of compliance departments • Evaluate how social media campaign data is utilised • List the uses and impact of website cookies and the use of privacy statements on websites |
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