Upskilling at Marino College of Further Education: COVID-19 and ongoing lockdown restrictions have grounded the travel and tourism industry. However, an SME travel agency with 200 staff contacted the Enterprise Engagement Unit of Marino College of Further Education, one of City of Dublin ETB’s (CDETB) colleges based in the heart of the city. Embracing this opportunity to upskill their employees through the Skills to Advance initiative, the SME has engaged in accredited training programmes tailored to the needs of their individual employees, to prepare the business for take-off once the travel industry reopens.
The employer, supported by Marino College, undertook an occupational skills profiling exercise which, along with input and feedback from staff, informed CDETB’s training response. Through ongoing engagement between the college’s Employer Engagement Co-ordinator and the company’s Human Resource Manager, the employees’ upskilling needs were identified. As a result, multiple training options are currently being provided through a very successful collaboration.
Many employees have completed or are currently undertaking training hosted by Marino College, with some also enrolling on SOLAS eCollege online programmes. Right across the organization, from customer service staff to corporate sales teams, middle management and employees are achieving certification in modules such as Digital Marketing, IT, Excel and Leadership and Management, which will enhance their skillset and enable them to respond when the upturn in the economy comes.
Contact Marino College and find out more about courses available here.
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