Managing Service Quality and Safeguarding – June 2024

• Next commencement: June 24th, 2024 
• Apply by: June 14th, 2024
• Students access online course materials day or night until the assignment submission. Extensive tutor support is provided along the way also.

—

This QQI approved Level 6 course provides current and prospective supervisors and managers with the knowledge and tools required to manage service quality in a human services and non-profit organisation.

The six-week course – one module of our 2-module Fast Track management course for PICs – takes contemporary best practices in service quality and analyses them in terms of their practical usefulness to managing in the human services and non-profit sector.

Who Is This Course For?

The course is for current/prospective first line supervisors and managers who are looking to develop their management skills in an accredited programme created specifically for the human services and non-profit sector.

Successful completion leads to the award of a Certificate in Managing Service Quality and Safeguarding. This is a QQI Special Purpose Level 7 award.

The course uses a ‘blended’ approach which combines online learning, virtual tutorials and face to face workshops.

Our online learning materials are designed to accommodate the pressures that come with trying to balance work, life and learning. They make it possible to build study time around your work schedule. These are accessible through our learning centre which provides a platform for you to study, collaborate and communicate with your fellow learners. Regular online tutorials will expand your knowledge of the topic and answer any questions you have as you study.

Each workshop/webinar focuses on extending your understanding of the subject matter and helping you apply it in your working practice. The one-day session will be led by a subject matter expert who also has extensive experience in providing coaching/training to people working in the human services and non-profit sector.

Course Content

Unit 1: Selecting a Quality System

Unit 2: Total Quality Management (TQM)

Unit 3: Quality for Non Profit & Human Services Organisations

Unit 4: Safeguarding

Assessment

To complete the course you’ll need to write a 2,000-word paper that explores the relationship between the course materials and your current role as a manager. It is a practical assignment which will provide you with the opportunity to evaluate and expand your working practices in an environment where you have access to expert advice and the support of professional contemporaries. Having access to this learning community provides an opportunity to extend your management abilities in a uniquely supportive environment.

Qualification

The course is certified by QQI as a HET Minor Award at Level 6. Successful participants will be awarded a Certificate in Managing Service Quality and Safeguarding.

Successful participants will hold 10 credits towards the Certificate in Applied Management (Human Services).

To find out more about the course, contact us via our website www.opentrainingcollege.com

OR

contact Conor Murray:  cmurray@opentrainingcollege.com or  Tel: 086 0756580 (Business hours 9am-5pm).